**Refund & Return Policy**

We want you to love what you receive from Ethel Greene. If something is not quite right, we are here to make it better. Please read this policy carefully before initiating a return.

**Our Guarantee**

We stand behind the quality of every garment we make. If your item arrives with a manufacturing defect—such as a loose seam, faulty zipper, or fabric flaw—we will gladly replace it or issue a full refund at no cost to you. Please contact us within seven days of receiving your order to report any defects, and include photographs showing the issue so we can resolve it promptly.

**Returns for Change of Mind**

We understand that fit and style can be difficult to judge online. If you are not completely satisfied with your purchase for any reason, you may return unworn, unwashed, and undamaged items within fourteen days of the delivery date for a refund or store credit.

To be eligible for a return:

- Items must be in their original condition, with all tags still attached
- Items must be unworn, unwashed, and free from any marks, odors, or signs of wear
- Original packaging and dust bags, where applicable, must be included
- Returns must be initiated within fourteen days of the delivery date

**Non-Returnable Items**

For hygiene and safety reasons, we cannot accept returns on the following items:

- Items marked as final sale or clearance
- Items that have been worn, washed, altered, or damaged by the customer
- Intimates, lingerie, and swimwear
- Custom-made or personalized pieces (not currently offered on our website, but included for future reference)

If you are unsure whether your item qualifies for return, please contact us before shipping it back.

**How to Initiate a Return**

To begin the return process, please email us at ethelgreene@outlook.com with the following information:

- Your order number
- The item(s) you wish to return
- The reason for your return
- Whether you prefer a refund or store credit

We will respond within one business day with a return authorization and instructions for shipping your item back to us. Returns sent without prior authorization may not be processed, so please wait for our confirmation before mailing anything.

**Return Shipping Costs**

For returns due to change of mind, the cost of return shipping is the responsibility of the customer. We recommend using a tracked and insured shipping method, as we cannot issue a refund for items that are lost or damaged on their way back to us.

For returns due to manufacturing defects or errors on our part, we will cover the return shipping costs and provide you with a prepaid shipping label. Please contact us immediately in such cases.

**Packaging Your Return**

Please package your return securely in the original shipping box or a suitable alternative. Include the return authorization form we provide, or write your order number clearly on a note inside the package. This helps us process your return quickly and accurately.

**Processing Time**

Once we receive your return, we will inspect the item and notify you of our decision within three to five business days. If the return is approved:

- Refunds will be issued to your original payment method within five business days of approval
- Store credits will be issued via email with a unique code for use on future purchases
- Exchanges will be shipped out within five business days of approval, subject to stock availability

Please note that your bank or credit card provider may take additional time to reflect the refund on your statement.

**Exchanges**

If you need a different size or color, please indicate your preference when you contact us. We will check current stock and reserve the replacement item for you. If the requested item is not available, we will issue a refund or store credit per your choice.

We encourage you to initiate an exchange rather than placing a new order if you are unsure about sizing. This saves you from paying shipping twice and ensures we can fulfill your desired item if stock is limited.

**International Returns**

For customers outside the United States, return shipping costs and customs fees are the responsibility of the customer unless the return is due to a defect or error on our part. Please mark your return package clearly as "Returned Goods" to avoid additional customs charges. We are not responsible for any duties or taxes applied to return shipments.

**Late or Missing Refunds**

If you have not received your refund within ten business days of our approval notification, please check with your bank or credit card provider first, as processing times vary between institutions. If you have done this and still have not received your credit, please contact us at ethelgreene@outlook.com and we will investigate.

**Damaged in Transit**

If your order arrives damaged, please take photographs of the packaging and the item before removing any tags, and email them to us within three days of delivery. We will arrange for a full refund or replacement at no cost to you, including return shipping.

**Final Sale Items**

Items marked as final sale cannot be returned or exchanged for any reason. Please read product descriptions carefully before purchasing these items, as all sales are final.

**Contact Us**

If you have any questions about this policy, need assistance with a return, or are unsure about sizing before placing an order—we are here to help. Reach out to us at:

**Email:** ethelgreene@outlook.com

We want every experience with Ethel Greene to be a positive one, and we will do our best to resolve any concerns fairly and with kindness.