**Shipping & Handling**

We believe that the care we put into making your garment should extend to the way it reaches you. From packaging to delivery, we handle every order with attention and respect. This policy outlines everything you need to know about shipping times, costs, and procedures.

**Processing Time**

Orders are processed within one to two business days of receipt, excluding weekends and public holidays. During high-demand periods or limited-edition releases, processing may take up to three business days. We will notify you promptly if we anticipate any delay beyond our standard timeframe.

Once your order has been processed, you will receive a confirmation email with your order details. When your package ships, we will send a second email containing your tracking number and a direct link to the carrier's tracking page.

**Domestic Shipping**

For orders shipped within the United States, we offer the following options:

- **Standard Shipping** — Estimated delivery within three to seven business days from the shipment date
- **Expedited Shipping** — Estimated delivery within two to three business days from the shipment date
- **Overnight Shipping** — Estimated delivery within one to two business days from the shipment date, available for select zip codes

Shipping costs are calculated at checkout based on your chosen method, package weight, and delivery location. We use trusted, insured carriers to ensure safe and reliable delivery.

**International Shipping**

We proudly ship to customers around the world. International delivery times vary by destination and customs processing:

- **Standard International** — Estimated delivery within seven to fourteen business days from the shipment date
- **Expedited International** — Estimated delivery within five to ten business days from the shipment date, available for select countries

Please note that international shipping costs do not include customs duties, import taxes, or brokerage fees that may be levied by your country's authorities. These charges are the sole responsibility of the customer. We recommend contacting your local customs office for an estimate before placing an order. We are not able to predict or control these fees, and they are not included in our shipping charges.

**Shipping Confirmation and Tracking**

We send shipping confirmation emails to the address you provided at checkout as soon as your package leaves our studio. This email includes your tracking number and a link to the carrier's tracking portal. Please allow up to 24 hours for the tracking status to update after you receive the email.

If you have not received your shipping confirmation within three business days of placing your order, please check your spam or promotions folder. If it is not there, contact us at ethelgreene@outlook.com with your order number, and we will follow up immediately.

**Shipping Address**

It is your responsibility to provide an accurate and complete shipping address at checkout. We ship exactly to the address you enter. If you realize you have entered an incorrect address after placing your order, please contact us as soon as possible. We can update your address free of charge if your order has not yet shipped.

Once a package has left our studio, we are unable to reroute it. If a package is returned to us because of an incorrect address provided by the customer, we will contact you to arrange reshipment at your own cost, or issue a refund for the merchandise (excluding original shipping charges) upon receipt of the returned package.

**Delivery Issues**

If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:

- Check with household members, neighbors, or building management
- Look around your property, including porches, mailrooms, and side entrances
- Contact the carrier directly with your tracking number to confirm delivery details

If the carrier confirms delivery and you still cannot locate your package, please contact us at ethelgreene@outlook.com. We will assist you in filing a claim with the carrier. Please note that we cannot issue refunds or replacements for packages that are marked as delivered by the carrier unless the claim is resolved in your favor.

**Lost or Stolen Packages**

We take responsibility for your order until it is marked as delivered by the carrier. If your package is lost in transit before delivery, we will work with the carrier to investigate and either reship your order or issue a full refund, including original shipping charges.

We are not responsible for packages that are stolen after delivery. For security, we recommend shipping to an address where you can receive the package in person, or arranging for delivery to a secure location.

**Signature Requirement**

For orders above a certain value, we may require a signature upon delivery. This is for your protection and ensures that your package is not left unattended. If you prefer to waive the signature requirement, please contact us before your order ships. Please be aware that waiving signature release transfers responsibility for the package to you once it is delivered.

**Insurance**

All shipments are insured against loss or damage during transit. In the rare event that your package arrives damaged, please take photographs of the packaging and the item before removing any tags, and email them to us within three days of delivery. We will arrange for a replacement or refund at no cost to you.

**Combined Orders**

If you place multiple orders, we will ship each order separately unless you contact us requesting combined shipping. We will make every effort to accommodate combined shipping requests if the orders have not yet been processed, but we cannot guarantee that we will be able to do so.

**Holiday and Peak Season Shipping**

During peak shopping periods, including but not limited to holidays and promotional events, processing and delivery times may be extended. We will post any anticipated delays on our website and communicate with you directly if your order is affected. We recommend ordering early during these times to ensure timely delivery.

**Contact Us**

If you have any questions about shipping, need to update your address, or are concerned about the status of your delivery, please reach out to us:

**Email:** ethelgreene@outlook.com

We are here to ensure your order reaches you safely and without unnecessary delay. Your time and trust are valuable to us, and we do not take them for granted.