**Track Your Order**

Once your order has been placed and payment confirmed, we begin processing it within one to two business days. You will receive a confirmation email at the address you provided during checkout, which will include your order number and a summary of your purchase.

When your order ships, we will send you a second email with a tracking number and a direct link to the carrier's tracking page. This allows you to follow your package from our studio to your doorstep in real time. Please allow up to 24 hours for the tracking information to update after you receive the shipping notification, as carriers occasionally experience brief delays in scanning new shipments.

We ship all orders via trusted, insured carriers to ensure your package arrives safely and on time. Delivery times vary depending on your location, but most domestic orders arrive within three to seven business days after shipment. International orders typically take seven to fourteen business days, though customs processing may occasionally extend this timeframe.

If you have not received your shipping confirmation within three business days of placing your order, please check your spam or promotions folder before reaching out. If it is not there, contact us at ethelgreene@outlook.com with your order number, and we will investigate immediately.

Should you notice any unusual activity with your tracking status—such as a delivery confirmation that does not match your receipt, or a prolonged stop in transit—please write to us right away. We will contact the carrier on your behalf and work to resolve the issue as quickly as possible. We take responsibility for every package until it shows as delivered to the address you provided.

For international customers, please note that your package may be subject to customs duties or import taxes levied by your country's authorities. These fees are not included in our shipping charges and are your responsibility. We recommend checking with your local customs office for estimated costs before ordering, as we have no control over these additional charges.

If you need to change your shipping address after placing an order, contact us as soon as possible. We can update your address free of charge if your order has not yet shipped. Once a package has left our studio, we are unable to reroute it, but we will assist you in any way we can.

Your order is important to us, and we want you to receive it with the same care we put into making it. If you ever feel uncertain about where your package is or when it will arrive, do not hesitate to reach out. We are here to help.